Last Updated: February 17, 2026

1. Welcome

Thank you for visiting Perfectly Made Wellness! These Terms and Conditions ("Agreement") outline the rules and expectations for using our website and participating in our coaching programs.

By accessing or using the Perfectly Made Wellness website, enrolling in any program or service, or otherwise engaging with our content or communications, you ("you" or "your") agree to the terms outlined below. If you are a visitor to our website, Sections 2, 4, 6, 10, 12, 14, 15, and 16 apply to you. If you enroll in a program or service, all sections of this Agreement apply.

Perfectly Made Wellness ("Company," "we," "us," or "our") is owned and operated by Jennifer McCandless. Please read these terms carefully. They're designed to create a clear, supportive foundation for our relationship, whether you're browsing our site or working with us as a client.

2. Website Use

Accessing Our Site

Our website is provided for informational and educational purposes. By accessing or using our website, you agree to use it responsibly and in accordance with this Agreement.

You agree not to:

- Use the website for any unlawful purpose or in violation of any applicable laws

- Attempt to gain unauthorized access to any portion of the website, its systems, or any connected networks

- Use automated tools (bots, scrapers, crawlers) to access, copy, or monitor website content without our prior written consent

- Reproduce, duplicate, copy, sell, or exploit any portion of the website for commercial purposes without our permission

- Interfere with or disrupt the website or its infrastructure

Website Content Disclaimer

The content on our website, including blog posts, articles, social media posts, free resources, newsletters, and other publicly available materials, is provided for general educational and informational purposes only. This content does not constitute medical advice, diagnosis, or treatment, and should not be relied upon as a substitute for consultation with a qualified healthcare professional. See Section 4 for our full health disclaimer.

We strive to provide accurate and up-to-date information, but we make no warranties or representations about the completeness, accuracy, reliability, or suitability of any content on our website.

Links to Third-Party Sites

Our website may contain links to third-party websites or services that are not owned or controlled by Perfectly Made Wellness. We are not responsible for the content, privacy practices, or availability of any third-party sites. Accessing third-party links is at your own risk, and we encourage you to review their terms and policies.

Availability

We do our best to keep our website available, but we do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the website at any time without notice.

3. What We Offer

Perfectly Made Wellness provides Primal health coaching to help you build sustainable wellness habits. Our programs are delivered remotely and may include:

- Group Coaching Programs: Time-based sprints with virtual sessions, guided curriculum, and community support

- One-on-One Coaching: Personalized sessions conducted via video call (when available)

- Program Materials: Meal guides, recipes, educational resources, and other supporting content

- Community Access: Private online community for connection, accountability, and support

Each program has its own structure, schedule, and deliverables, which are outlined in your enrollment materials. Some programs require live participation; others offer more flexibility. Your enrollment confirmation will specify what applies to your program.

4. Important Health Information

Coaching supports your wellness journey. It is not medical care.

Jennifer McCandless is a Certified Primal Health Coach. She is not a licensed physician, dietitian, or medical provider, and the guidance you receive through our programs is educational in nature.

Here's what that means for you:

- Our coaching is designed to complement, not replace, the care you receive from your healthcare providers

- Please consult your doctor before making significant changes to your diet, exercise, or lifestyle, especially if you have existing health conditions, are pregnant or nursing, or take medications

- If something doesn't feel right or you experience concerning symptoms, reach out to a qualified medical professional

- You are the expert on your own body, and ultimately, your health decisions are yours to make

This disclaimer applies to all content and services provided by Perfectly Made Wellness, including website content, social media posts, free resources, newsletters, coaching sessions, and program materials.

We're here to educate, encourage, and support you, and we take that role seriously. But your health and safety come first, always.

5. Your Commitments

To get the most out of your program and help us serve you well, we ask that you:

Before You Begin:

- Complete all intake forms and onboarding materials before your program starts

- Share relevant information about your health history so we can support you appropriately

Throughout Your Program:

- Let us know if your health situation changes in a meaningful way (new diagnosis, medication changes, pregnancy, etc.)

- Engage with the program materials and community in good faith

- Follow any program-specific participation requirements outlined in your enrollment materials (such as live session attendance or community check-ins)

To Protect Our Community:

- Keep your login credentials private. They're for your use only

- Don't share, distribute, or reproduce program materials outside of your personal use

- Respect the privacy of fellow participants; what's shared in our community stays in our community

6. A Note on Results

We'd love to promise you specific outcomes, but the truth is: your results depend on you.

Factors like your starting point, how consistently you engage, your individual biology, existing health conditions, and what else is happening in your life all play a role. Two people can go through the same program and have very different experiences.

What we can promise is that we'll show up fully, provide quality guidance, and support you along the way. Testimonials and success stories you may see reflect individual experiences. They're meant to inspire, not to guarantee.

7. Payment Terms

Program Pricing and Payment

Program fees are listed at the time of enrollment. We offer two payment options:

- Pay in Full: Complete payment at enrollment

- Payment Plan: For select programs, we may offer installment options. If you choose a payment plan, you commit to completing all scheduled payments regardless of whether you finish the program. Payment plans are financing arrangements for a fixed-price program and do not represent installment-based or subscription services. The full program fee is due at the time of enrollment; the payment plan simply allows you to spread that obligation over time.

If a scheduled payment fails, we'll reach out to help resolve it. Continued non-payment may result in loss of access to program materials and community until the balance is resolved.

Late or Failed Payments

If a scheduled payment fails, we'll reach out to help resolve it. Continued non-payment may result in loss of access to program materials and community until the balance is resolved.

8. Refund Policy

We want you to feel confident in your decision to join us. Here's how refunds work:

Core Programs (Group Coaching, One-on-One Packages, etc.)

- Within 7 days of enrollment: You may request a full refund, no questions asked. Just email us at [email protected] within 7 days of your purchase.

- After 7 days: We do not offer cash refunds. However, if circumstances prevent you from completing your program, you may request a credit toward a future program. Credits are valid for 12 months from the date issued.

21-Day Programs and Short-Term Offers

Due to the condensed nature of these programs, all sales are final. No refunds or credits are available.

Payment Plans

If you're on a payment plan and decide not to continue, you remain responsible for completing all scheduled payments. Refund eligibility (for core programs) is based on your enrollment date, not individual payment dates.

How to Request a Refund or Credit

Email us at [email protected] with your name and the program you enrolled in. We'll respond within 3 business days.

9. Cancellation and Rescheduling (One-on-One Sessions)

If you've enrolled in one-on-one coaching, here's how scheduling works:

- Rescheduling: Please give us at least 24 hours' notice if you need to reschedule a session. We're happy to find a new time that works.

- Late Cancellations: Sessions canceled with less than 24 hours' notice will be marked as completed and deducted from your package.

- No-Shows: If you miss a session without notice, it will be marked as completed.

We understand life happens. If you're facing an emergency, reach out and we'll do our best to accommodate you.

10. Intellectual Property

All content provided through our programs and on our website, including but not limited to guides, recipes, worksheets, videos, curriculum, blog posts, graphics, logos, and community posts from Jennifer McCandless, is the intellectual property of Perfectly Made Wellness.

What you can do:

- Use materials for your personal wellness journey

- Print or save materials for your own reference

- Share links to our public website content

What we ask you not to do:

- Share, forward, or distribute materials to others

- Post materials publicly or in other communities

- Use materials for commercial purposes or to create derivative works

- Copy or reproduce materials in any format for distribution

- Use our name, logo, or branding without prior written permission

We put a lot of care into creating these resources, and protecting them allows us to continue serving our community.

11. Confidentiality

What we keep private:

Your personal information, health history, and anything you share with us in coaching sessions stays between us. We will not share your information with third parties except as required by law or with your explicit consent.

What we ask you to keep private:

In group settings, you'll hear from other participants about their journeys. Please treat their stories with the same respect you'd want for your own. What's shared in our community stays in our community.

Testimonials and Success Stories:

We may occasionally ask if you'd like to share your experience as a testimonial. This is always optional and requires your written permission. We will never use your name, image, or story without your consent.

12. Limitation of Liability

We care deeply about your experience, and we stand behind the quality of our programs. That said, we need to be clear about the boundaries of our responsibility.

Perfectly Made Wellness and Jennifer McCandless are not liable for any indirect, incidental, or consequential damages arising from your use of our website or participation in our programs. This includes but is not limited to: health outcomes, lost income, emotional distress, or damages resulting from reliance on any content provided through our website or services. Nothing in this Agreement limits our liability for gross negligence, willful misconduct, or fraud where such limitation is prohibited by applicable law.

Our total liability to you for any claim related to our website or programs is limited to the amount you paid for the specific program in question. For claims related solely to website use where no program fees were paid, our total liability shall not exceed one hundred dollars ($100).

By using our website or enrolling in a program, you agree to release Perfectly Made Wellness and Jennifer McCandless from any claims, demands, or damages, known or unknown, related to your use of our website or participation in our programs.

California Civil Code §1542 Waiver:

You expressly waive and relinquish all rights and benefits under Section 1542 of the California Civil Code, which provides:

"A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

You understand and acknowledge that you may discover facts or claims different from or in addition to those you now know or believe to exist, and you agree that this release shall remain effective in all respects regardless of any such discovery.

Assumption of Risk:

You acknowledge that making changes to your diet, exercise, or lifestyle carries inherent risks, including but not limited to the risk of injury, illness, adverse health effects, physical discomfort, allergic reactions, and emotional or psychological responses. You voluntarily assume those risks and take full responsibility for your choices and their outcomes. This applies whether the information was obtained through our coaching programs, website content, social media, newsletters, or any other channel.

Indemnification:

You agree to indemnify, defend, and hold harmless Perfectly Made Wellness, Jennifer McCandless, and their respective agents, employees, contractors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of our website or participation in any program; (b) your breach of these Terms and Conditions; (c) your violation of any applicable law or the rights of any third party; or (d) any content or information you provide or share in connection with our website or services, including in community or group settings. This indemnification obligation does not apply to the extent that the claim arises from our gross negligence or willful misconduct. This indemnification obligation survives the termination of your participation and these Terms and Conditions.

13. Termination

If you need to leave:

You may discontinue participation at any time by notifying us in writing at [email protected]. Refund and credit eligibility are governed by Section 8 above.

If we need to part ways:

We reserve the right to terminate your participation or restrict your access to our website if you:

- Violate these Terms and Conditions

- Engage in behavior that disrupts the community or harms other participants

- Share or distribute program materials without permission

- Engage in harassment, discrimination, or abusive conduct

If we terminate your participation due to a violation, no refund or credit will be provided.

14. Dispute Resolution

Let's talk first.

If you have a concern or dispute, please reach out to us at [email protected]. We're committed to resolving issues directly and fairly whenever possible.

Governing Law:

This Agreement is governed by the laws of the State of California. Any disputes that cannot be resolved directly will be handled through binding arbitration in San Diego County, California, in accordance with the rules of the American Arbitration Association.

Arbitration Terms:

The agreement to arbitrate applies mutually – both you and Perfectly Made Wellness are bound by it equally. If arbitration fees exceed the cost of filing a comparable court action, Perfectly Made Wellness will pay the difference so that cost is not a barrier to resolving your dispute. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Right to Opt Out of Arbitration:

You have the right to opt out of the arbitration provision. To do so, you must send a written notice to [email protected] within thirty (30) days of your first enrollment or website registration (whichever comes first). Your opt-out notice must include your full name, email address, and a clear statement that you wish to opt out of arbitration. If you opt out, disputes will be resolved in the state or federal courts located in San Diego County, California, and both parties consent to the personal jurisdiction of those courts.

Arbitration Severability:

If any portion of this arbitration provision is found to be unenforceable, the remaining portions shall continue to apply. If the class action waiver below is found to be unenforceable with respect to a particular claim, then the entirety of the arbitration provision shall be deemed void for that claim only, and the dispute shall proceed in court.

Class Action Waiver:

You agree to resolve any disputes on an individual basis. You waive your right to participate in any class action or representative proceeding against Perfectly Made Wellness.

15. Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, such determination shall not affect the validity or enforceability of the remaining provisions. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the original intent, or if modification is not possible, it shall be severed from this Agreement.

16. Accessibility and Non-Discrimination

Perfectly Made Wellness is committed to making our website and services accessible and welcoming to all individuals. We strive to maintain a website that is accessible to people with disabilities and to comply with applicable accessibility standards.

We do not discriminate on the basis of race, color, national origin, sex, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.

If you experience any accessibility barriers on our website or in our programs, please contact us at [email protected] so we can work to address them.

17. Changes to These Terms

We may update these Terms and Conditions from time to time. When we do, we'll update the "Last Updated" date at the top. Significant changes will be communicated via email to active program participants.

Your continued use of our website or participation in our programs after changes are posted constitutes acceptance of the revised terms.

18. Contact Us

Questions about these Terms and Conditions? We're happy to help.

Perfectly Made Wellness Jennifer McCandless

Email: [email protected]

By using the Perfectly Made Wellness website or enrolling in any of our programs, you acknowledge that you have read, understood, and agree to these Terms and Conditions. Your electronic acceptance carries the same legal force and effect as a handwritten signature.